Meet Arkansas!



The Telecommunication Access Program (TAP) serves Arkansans who are deaf, hard of hearing, deafblind, speech impaired, or who have a visual, mobility or cognitive impairment that need assistance accessing the telecommunication network. TAP’s goal is to remove the telecommunication barriers and increase independence and saftey for individuals with disabilities.

In order to apply for equipment, the individual must be an Arkansas resident, have personal telecommunication service and have a certified disability by a professional that prohibits or makes difficult accessing the telecommunication network. TAP can provide equipment free to those that have an annual income of $50,000 or below.

In our role to advise and assist our customers, we must keep up with the latest technology available. It is our objective to distribute this equipment in the timeliest manner possible, and to provide training when requested.



Meet Larry Mitchell! Larry was given a cell phone by one of his friends but was unable to use it because he couldn’t hear on it. Larry’s Social Worker contacted us to see if there was any technology available that would help Larry hear on his phone. We recommended the Quattro 4.0 Bluetooth loopset listening device. He came into our office to try it out and was amazed that he was finally able to hear over the telephone. He was so excited the he left our offices skipping, smiling and dancing.  When our department reached out to Larry for an update on how the device was working out for him he replied “It’s like Christmas in August”!


 A war veteran, Steve Evan’s was reconnected with his children with an amplified phone through our program. His daughter sent us an update on the phone we had sent him. She wrote. “Over the last year my dad’s hearing and short term memory worsened to the point that having a conversation with one of his children who live far away was impossible. We tried several different phones but with a fixed income and an unworkable solution in the commercial market, we thought he might never be able to have a conversation with his disabled daughter again. As my sister’s health declined, I began to search frantically for a solution and that is when I discovered Telecommunication Access Program (TAP) through the Arkansas Rehabilitation Services Division. The process for application was simple and with the assistance of my dad’s doctors, we had a workable solution within a very short time. The first day I set the phone up and my sister called, we cried tears of joy. The look on dad’s face was priceless. We are forever indebted to the TAP services for connecting my dad with his children!

Dr. L.D. Redden had recently moved into an apartment complex where he was beginning to meet new people. One of his new friends who lived across the hall from him fell and was not able to get help. It wasn’t until the next day that he was found. Dr. Redden had his son search for some type of equipment that could help him in the case of an emergency. That’s when his son contacted us via Arkansas Rehabilitation Services. We recommended the amplified emergency phone with a wrist-watch style remote control transmitter. In the event of an emergency, the transmitter can be pressed and the phone will automatically dial pre-programmed contacts until there is an answer. Dr. Redden left our office with the confidence and assurance that in the case of an emergency he would be able to get help!


Say hello to Vera Washington! Vera has been a customer with TAP since 1999. Over the years, her hearing loss worsened. She told me “I hear people talking but I don’t understand what is being said”. We recommended the captioned phone. The CapTel phone allows you to use your voice to talk to others and read what the other person is saying by use of the caption center. Vera is an active member in her church and was insecure about whether or not she was hearing all of the conversation over the phone. She now has the confidence that she can continue to do a good job in her church!


Mr. Billy Whitehead came to our office with his daughter seeking help for ways he could use the telephone independently.  He was unable to use the phone because he could not see the keypad to dial out. We recommended a phone with talking keypad and talking caller ID. Speed dialing was also set up on the phone for one touch dialing. Mr. Whitehead was so happy that he could place calls independently and his daughter was at ease knowing the he could contact her in case of an emergency of just to talk.



By | 2018-04-14T15:26:00+00:00 July 26th, 2017|Categories: State Program|0 Comments